Delivery time

General information about delivery time and shipping time

In our online shop you will find a current delivery status for each product offer, which indicates the delivery time in approx. working days. We determine these times taking into account the stock levels notified to us at the time of product display as well as the average standard delivery time. There is not in all cases an automatic real-time stock keeping link. Due to short-term and unexpected changes in kindermaXX's stock levels as well as its suppliers (manufacturers, suppliers), these approximate delivery times cannot always be guaranteed. We will also inform you of this approx. delivery time in our first confirmation e-mail, without having received any confirmation of this from our suppliers in individual cases.

For orders with the payment option prepayment, the approximate delivery time indicated in the online shop refers to the time of receipt of payment on our account. (see delivery times)

delivery times

The delivery of parcel services and transport companies takes place from Monday to Friday from about 08:00 to 17:00. A delivery on holidays cannot take place unfortunately.

The necessary time for the transport to you amounts to with packages approx. 1-3 working-days and with a transport company approx. 3-5 working-days.

In case of delivery delays

Should our suppliers inform us of any delays in delivery, stock discrepancies or errors, we will inform you immediately. We apologise for any inconvenience caused by this. If you do not wish to wait for your order to be executed under these circumstances, we will of course offer you the cancellation of your order. If the goods are unavailable, we also refer you to our right of withdrawal from our General Terms and Conditions. Also in this case you will be informed immediately.

Any payments already made will then be refunded to you immediately.

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