Return

Dear Kindermaxx customer!

It seems your order is not quite what you expected of it and now you want to return it. How does this work? You have the option of returning all or part of your order within 14 days of receipt.

 

Step 1

Request your return label by phone or email, and provide your contact details. Please also include your order number. All returns from the Netherlands, Belgium, Germany, and Austria cost €5.95. This amount will be automatically deducted from your refund. For all other countries, return shipping costs must be borne by the customer, and the return label must be organized by the customer. For the return of orders or goods that were delivered on a pallet by a freight carrier, we charge a maximum of €120.00. In this case, you will bear the costs of the return.

 

Step 2
Pack the items in the original packaging (including all belonging items) and return the products in their original state. If you have printed a shipping label, stick it on the largest side of the parcel.

 

Step 3
Take the parcel to the nearest Paketshop of DHL or the Post Office. Do request the proof of shipment. Without confirmation of receipt by DHL or the Post Office, if a loss is reported, we unfortunately cannot submit an investigation request.

 

Step 4
After receiving the items, we check the returned products according to our revocation conditions. After inspection, the amount will be refunded to you within 14 days via the payment method you used.

 

Do you have any questions about your return? If so, please use the contact form below.

Return
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