Dear customer

You don't like the goods you ordered? No problem.

Use our 14 day right of Cancellation

Step 1:
Revoke your order according to the right of revocation. You can also use our cancellation form.

Step 2:
Request your return label by phone or email. Please fill in your contact details. Under consignment reference no. please enter your order number. Further instructions can be found on the portal page. The use of the return label is free of charge for goods with a value of € 50 or more and within Germany. For chargeable returns from Germany, we will have to charge you € 6.95.

Step 3:
Pack the goods in the original packaging if possible and protect everything well by packing material in the gaps. Please enclose a copy of the invoice with the parcel. If you have printed a parcel slip, please stick it on the largest side.

Step 4:
Please hand in the parcel at your nearest DHL parcel shop. Please get a receipt for the delivery at the DHL Parcel Shop. Without a receipt, we are unfortunately unable to make an enquiry request in the event of a loss report.

Step 5:
After receiving the goods, we will check the returned products according to our cancellation conditions. The money will be refunded to you after the inspection via the method you paid for.

If you have any further questions regarding your return, please use the following contact form.

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