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Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

If, on the other hand, the goods are delivered in several partial consignments or pieces, the revocation period begins from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.

In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period begins from the day on which you or a third party named by you who is not the carrier has taken or has taken possession of the last goods.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you revoke this agreement, we will refund you the full purchase price. With the exception of the shipping costs resulting from the fact that you have chosen a different shipping method than the one offered by us. For this refund, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods.

You must return or hand over the goods to us without delay and in any event no later than 14 days from the day you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. Returning an order or a product costs EUR 4,95. This applies to all returns of orders placed within the Netherlands, Belgium, Germany and Austria. All returns from other countries, are paid in full by the customer. For returning orders or goods that have been delivered on a pallet with a carrier, we charge a maximum of EUR 120. In this case, you bear the cost of the return shipment.

Request the return label by phone, e-mail or via the customer account. For parcel shipments, however, we will only bear the costs of the return shipment if the return label provided by us is used, minus the standard EUR 4.95 return costs that we charge for returning an order.

Return address

Should you wish to return an order or a product, it may only be sent to the following address:

Kindermaxx GmbH

Zellerstraße 33

5760 Saalfelden

Austria

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