Shipping information

Germany, Austria, Netherlands & Belgie

Shipping inside Switzerland

We deliver directly to Switzerland or you do it via Meineinkauf.ch
Meineinkauf.ch takes care of customs clearance of the goods and the subsequent forwarding to you in Switzerland.
Directly to your front door from only CHF 17.90 without additional charges.

Shipping to EU & Non EU countries::

For pallet delivery within Europe: delivery to 1st front door or curb

The shipping costs are also displayed directly in the Kindermaxx shopping basket before you order, simply place the article(s) in the shopping basket with the "Order now" button.

Shipping to countries outside the EU

Unfortunately no free shipping possible

For deliveries to countries outside the borders of the European Union we do not charge value added tax. The shipping costs are calculated according to country zones and weight and always guarantee low shipping costs.

Please note that we are not able to pay any fees incurred when importing goods into your country. Please inform yourself in advance about the exact import regulations and amounts in your country.

If you have any questions, please contact our customer service, who will be happy to help you.

Is personal collection possible?

In principle, you have the possibility of personal collection at Kindermaxx, Harham 85, 5760 Saalfelden, Austria, during the business hours stated below

Mon-Fri 10:00-17:30

Please inform us at least two working days before your collection so that we can make the goods available from our warehouse. You can pay here in cash or by EC card.

Personal collection is free of charge.

Note on the risk of shipping
It is pointed out that due to legal regulations, regardless of the chosen mode of dispatch, the seller bears the risk of accidental loss and accidental deterioration of the dispatched goods until they are handed over to the buyer.

DELIVERY TIMES:

General information on delivery time and shipping time
In our online shop you will find a current delivery status for each product range, which indicates the delivery time in approx. working days. We determine these times taking into account the stock levels notified to us at the time of the product display as well as the average standard delivery time. There is not always an automatic real-time stock keeping link. Due to short-term and unexpected changes in stock at kindermaXX and its suppliers (manufacturers, suppliers), we cannot always guarantee these approximate delivery times. We will also inform you of these approximate delivery times in our first confirmation e-mail, without receiving a confirmation from our supplier in each individual case.

For orders with the payment option prepayment, the approximate delivery time stated in the online shop refers to the time of receipt of payment on our account. (see delivery times)

Delivery times
The delivery of parcel services is from Monday to Saturday from approx. 08:00 to 17:00. Deliveries by forwarding agents are made on working days from Monday to Friday from approx. 08:00 to approx. 17:00. Unfortunately, we are unable to deliver/deliver on public holidays.

The time required for the transport to you is approx. 1-3 working days for parcels and approx. 2-5 working days for freight forwarding deliveries.

For delivery delays
Should we be informed by our suppliers about any delays in delivery, stock discrepancies or errors, we will inform you immediately. We would like to apologise for any inconvenience this may cause. Should you not wish to wait for your order to be executed under these circumstances, we will of course offer you the option of cancelling your order. If the goods are not available, we also refer to our right of withdrawal from our General Terms and Conditions of Business, which exists in individual cases. In this case you will also be informed immediately.
Any payments already made will then be refunded to you immediately.