Shipping information

Shipping Information - Everything you need to know

Kindermaxx supplies many countries internationally, ensuring that parents in Europe can benefit from high-quality baby products. On this page, you will find an overview of our shipping costs and delivery conditions.

What are the shipping costs?

Our shipping costs are based on the delivery area. We only distinguish between Germany, Austria, Netherlands, Belgium & other EU countries.

For deliveries that cannot be shipped with a regular courier service but require special transportation, a fee of € 25.00 per order will be charged.

Where can I see the exact shipping costs for my delivery?

The shipping costs will be displayed directly in the Kindermaxx shopping cart before ordering. Simply add the item(s) to the cart with the "Order now" button.

Tracking

So that you always know when you can expect your shipment, you will receive an automatic email after your goods have been shipped. There you will find the shipment number, which you can use to track the status of your delivery at any time on the page of our logistics partners (GLS, Post or Spedition Dachser). If you have a customer account, you can easily view your orders under: My Account -> Orders -> View. If you can no longer find the email with your tracking number or have accidentally deleted it, our customer service will be happy to help. Please have your order number ready.

You can find detailed information on returning items here.

For pallet deliveries (freight) within Europe: Delivery to the first door or curb.

Is personal pickup possible?

You have the option to pick up the goods in our store: Kindermaxx, Harham 85, 5760 Saalfelden, Austria, during the following business hours: Monday to Friday from 10:00 a.m. to 5:00 p.m. Please inform us at least two working days before your pickup so that we can prepare the goods from our warehouse. You can pay here in cash or with your EC card. Personal pickup is free of charge.

Note on shipping risk

We would like to point out that due to legal regulations - regardless of the shipping method chosen - we as the seller bear the risk of accidental loss and accidental deterioration of the goods shipped until they are handed over to you as the buyer.

Shipping on the same day

**Stock items ordered on weekdays before 3 p.m. will be shipped on the same day. Please note that due to increased order volume, delivery times may be longer. This may occur during promotions or upcoming holidays. Nevertheless, we strive to ship all orders as quickly as possible!

Delivery time, General information on delivery time and shipping duration

In our online shop, you will find an up-to-date delivery status for each product offering, which indicates the delivery time in approximate working days. We determine these times taking into account the inventory levels communicated to us at the time of product display and the average regular delivery time. There is not always an automatic real-time inventory link. Due to short-term and unexpected changes in inventory levels at Kindermaxx and our suppliers (manufacturers and suppliers), these approximate delivery times cannot always be guaranteed. We will also inform you of these delivery times in the order confirmation without our supplier confirming this in each individual case.

Delivery times

Package delivery is usually made from Monday to Friday from approximately 8:00 a.m. to 5:00 p.m. Freight delivery is made on weekdays from Monday to Friday from approximately 8:00 a.m. to approximately 5:00 p.m. Delivery/delivery on holidays is unfortunately not possible.

The time required for transportation to you is approximately 1-3 working days for packages and 2-5 working days for freight deliveries.

Delivery delays

If we are informed of any delivery delays or inventory discrepancies by our suppliers, we will inform you immediately. We apologize for any inconvenience this may cause. If you do not want to wait for your order under these circumstances, we will of course offer you the option to cancel your order. In the event of non-availability of the goods, we also refer to our right of withdrawal in individual cases from our General Terms and Conditions. In this case, you will also be informed immediately. Any payments already made will then be refunded to you promptly.

Countries Free Shipping
Shipping costs
Germany Free of charge from € 50,* € 6,95
Austria Free of charge from € 50,* € 6,95
Netherlands Free of charge from € 50,-* € 6,95
Belgie Free of charge from € 50,-* € 6,95
Denmark Free of charge from € 200,- € 9,95
Finnland Free of charge from € 300,- € 20,00
France1 Free of charge from € 750,- By weight
Hungary1 Free of charge from € 750,- By weight
Liechtenstein1 Free of charge from € 750,- By weight
Luxembourg1 Free of charge from € 750,- By weight
Poland1 Free of charge from € 750,- By weight
Czech Republic1 Free of charge from € 750,- By weight
Schweden Free of charge from € 300,- € 20,00
Slovakia1 Free of charge from € 750,- By weight
Slovenia1 Free of charge from € 750,- By weight
Sweden1 Free of charge from € 300,- € 20,00
Spain1 Free of charge from € 750,- By weight
*For deliveries via special transport, a fee of € 25.00 per order will be charged.

1Shipping costs under € 750 value of goods, will be charged by weight


 


Shipping costs to EU countries:

Countries Weight Shipping costs
  up to 2 kg 11,95 €
France up to 4 kg 13,95 €
Liechtenstein up to 6 kg 14,95 €
Luxemburg up to 8 kg 15,95 €
Poland up to 10 kg 16,95 €
Czech Republic up to 12 kg 18,95 €
Slovakia up to 14 kg 19,95 €
Slovenia up to 16 kg 21,95 €
Hungary up to 18 kg 22,95 €
Spain up to 20 kg 23,95 €
Italy up to 22 kg 24,95 €
  up to 24 kg 25,95 €
  up to 26 kg 26,95 €
  up to 28 kg 27,95 €
  up to 31,5 kg 29,95 €
   ✔ Free of charge from 750,00 €
     
     
Albania up to 2 kg 14,95 €
Bulgaria up to 4 kg 15,95 €
Estonia up to 6 kg 17,95 €
Greece up to 8 kg 20,95 €
Ireland up to 10 kg 22,95 €
Croatia up to 12 kg 24,95 €
Latvia up to 14 kg 26,95 €
Lithuania up to 16 kg 29,95 €
Malta up to 18 kg 31,95 €
Macedonia (Rep.) up to 20 kg 33,95 €
Poland up to 22 kg 35,95 €
Portugal up to 24 kg 37,95 €
Romania up to 26 kg 39,95 €
  up to 28 kg 42,95 €
  up to 31,5 kg 44,95 €
     
Switzerland with Meineinkauf.ch up to 50,- €  6,95 €
  up to 50,- € Kostenlos
     

You can find detailed information on return shipping here.

For pallet delivery (freight forwarding) within Europe: Delivery to 1st front door or kerbside. 


 
Is a personal collection possible?

In principle, you have the option of collection from Kindermaxx, Harham 85, 5760 Saalfelden, Austria, during the following business hours:

Mon-Fri 10:00-17:00

Please inform us at least two working days before your collection so that we can provide the goods from our warehouse. You can pay here in cash or by EC card.

Personal collection is free of charge.

Note on shipping risk
It is pointed out that due to legal regulations the seller bears the risk of accidental loss and accidental deterioration of the shipped goods until they are handed over to the buyer, irrespective of the chosen shipping method.

 

Same day dispatch
**In-stock items ordered by 3 p.m. on weekdays will be shipped the same day. Please note that longer delivery times may occur due to increased order volume. Especially during campaigns or upcoming public holidays. However, we try to ship all orders as quickly as possible!

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